Privacy Policy — Tesler AI Trading Platform

1. Introduction

Welcome to Tesler ("we", "our", "us"). We operate the Tesler AI auto trading platform accessible at teslerapp.in. This Privacy Policy explains how we collect, process, store, and protect the personal information you provide when using our platform or visiting our website.

We take privacy seriously — not because we're required to by law, but because we genuinely believe that trust is the foundation of any long-term relationship. You trust us with your money. The very least we can do is be completely transparent about what we do with your data.

2. Data We Collect

We collect information in three ways: data you give us directly, data collected automatically when you use the platform, and in some cases, data from third-party sources such as our broker partners.

Information You Provide Directly

• Registration data: Full name, email address, phone number, country of residence
• Identity verification: Government-issued ID documents (where required by our broker partners for KYC/AML compliance)
• Financial information: Payment method details provided during deposit processes (handled securely by regulated broker partners — we do not store card numbers)
• Communications: Messages you send us via email, live chat, or contact forms
• Preferences: Risk settings, trading preferences, and notification choices you configure within the platform

Information Collected Automatically

• IP address and approximate geolocation
• Browser type, operating system, and device information
• Pages visited, time spent, and interaction patterns on our website
• Session data and login timestamps
• Referral source (how you found our website)

3. How We Use Your Data

We use the data we collect for specific, legitimate purposes — nothing more. Here is exactly what that means in practice:

• Account management: To create, maintain, and secure your Tesler account
• Platform operation: To run the AI trading system, process transactions, and deliver the service you signed up for
• Customer support: To respond to your queries, resolve issues, and improve the quality of our support
• Legal compliance: To meet our obligations under applicable financial regulations, anti-money laundering laws, and tax reporting requirements
• Security: To detect, prevent, and investigate fraud, unauthorised access, and other potentially illegal activities
• Platform improvement: To analyse usage patterns and improve the user experience (using anonymised data only)
• Communications: To send you important account notifications, service updates, and (with your consent) relevant platform news

We do not use your data for unsolicited third-party marketing, profiling for advertising purposes, or any activity not listed above.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to make the platform function correctly and to understand how users interact with our site. Here's what we use and why:

Essential Cookies

These are required for the platform to work. They manage your login session, remember your preferences, and keep you secure. You cannot opt out of these without losing access to platform features.

Analytics Cookies

We use anonymised analytics tools (such as Google Analytics) to understand how visitors navigate our website. This helps us identify what works and what doesn't. No personally identifiable information is linked to these analytics.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect your ability to use parts of the platform. For detailed guidance on cookie management, visit allaboutcookies.org.

5. How We Share Your Data

We are selective about who receives your data. We share it only where necessary and never for profit:

• Regulated broker partners: Your registration information is passed to our licensed broker partners to open your trading account. These brokers are regulated by bodies such as CySEC or FCA and have their own robust data protection obligations.
• IT service providers: Companies that host our servers, manage our email systems, or provide customer support tools — under strict data processing agreements.
• Legal authorities: Where we are required by law, court order, or regulatory obligation to disclose information.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity — with appropriate safeguards in place.

We do not sell, rent, or trade your personal data with advertising companies, data brokers, or any other third parties for commercial purposes.

6. Data Storage & Security

All personal data is stored on secure servers protected by 256-bit SSL encryption — the same standard used by major banking institutions. Access to user data within our organisation is restricted on a need-to-know basis, with all staff required to undergo data protection training.

We conduct regular security audits and penetration tests to identify and address vulnerabilities before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant regulatory authority within 72 hours, as required by GDPR.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. Specifically:

• Account data is retained for the duration of your active account plus 7 years (for financial compliance obligations)
• Support communications are retained for 3 years
• Analytics data is anonymised and aggregated after 26 months
• Cookie data follows standard browser expiry cycles

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you.

8. Your Rights

Depending on your location, you have specific legal rights regarding your personal data. We honour these fully:

To exercise any of these rights, contact us at privacy@teslerapp.in. We will respond within 30 days.

9. Children's Privacy

The Tesler platform is intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with their personal information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify registered users via email and display a prominent notice on the website. The date at the top of this page always reflects the most recent update.

We encourage you to review this policy periodically. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team:

• Email: privacy@teslerapp.in
• Post: Data Protection Officer, Tesler Technologies Ltd, 71-75 Shelton Street, London, WC2H 9JQ, UK
• Online: Contact Us form

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For Indian users, this is the Ministry of Electronics and Information Technology (MeitY). For UK/EU users, this is the Information Commissioner's Office (ICO).